Inside Story T&Cs

Welcome to Inside Story – our exclusive VIP membership programme for yarn lovers worldwide
Terms & Conditions
  1. Your Inside Story membership runs for one calendar year from 1 January through to 31 December
  2. Membership payment is made in full upfront and cannot be refunded or exchanged at any time
  3. Membership discounts and offers cannot be combined with any other offers
  4. Members will be charged shipping with their initial purchase for the goody bag to be sent out
Membership includes

1. Early-bird access to:
      • inventory updates
      • guest teachers
      • events
      • annual sale
      2. Free shipping
      • UK residents receive eight free shipping codes for any parcel weighing up to 2kg
      • International members receive five free shipping codes for any parcel weighing up to 1kg
      3. Birthday giftcard to be used within 30 days of your birthday
      4. Exclusive discounts offered to members throughout the year
      5. Personal shopping experience
      • International members are entitled to a one-hour online personal shopping experience with an expert member of staff
      • UK-based members may choose between an in-store or online personal shopping experience
      • The exclusive goody bag is sent in January 
      How it works
      1. Members will have access to a special section of the website where products will be made available before they go on sale to the general public
      2. Members will receive shipping codes upfront for use throughout the year
      3. Members will receive exclusive information via a members-only Inside Story newsletter detailing upcoming promos, events and product launches
      4. Personal shopping experience to be scheduled 30 days in advance. You may reschedule once up to three days beforehand. If you miss your appointment it cannot be rescheduled